The ways to pay medical bills in person or make retail purchases at all locations across The Ohio State University Wexner Medical Center have changed. This includes all Wexner Medical Center hospitals, The James, Outpatient Care and provider offices, as well as locations managed by Ohio State University Physicians (OSUP).

Cash and checks are no longer accepted at our health care facilities for in-person payment of medical bills or for purchases made in our pharmacies, gift shops and many dining locations.  

Accepted forms of payment for retail purchases and in-person payment of medical bills:

• Credit card
• Debit card (including health savings account cards)
• Digital wallet or tap-to-pay (like Google Pay or Apple Pay) 
• A prepaid card from one of our reverse ATMs, which issue a nonreloadable card with a starting balance equal to the amount of cash deposited into the machine. The entire balance doesn’t have to be used at one time, and the card can be used at Ohio State or anywhere else that accepts Visa/Mastercard. See Reverse ATM locations below.
• Faculty and staff can continue to use payroll deductions for retail purchases, like those in gift shops or dining locations.

Exceptions:

• Cash will still be accepted at BistrOH! dining locations in University Hospital only (and in the hospital tower when it opens in 2026).  
• Cash and checks will be accepted for in-person payment of medical bills at our Central Cashiering Office at 107 Doan Hall, 410 W. 10th Ave. The office is open Monday through Friday from 8 a.m. to 4:45 p.m. (The Central Cashiering Office will move to the new inpatient tower in 2026.)
• Independent, third-party providers, such as parking vendors or chain restaurants, will continue to set their own payment policies.

Other options for payment of medical bills:

If not paying in person, medical bills can still be paid in these ways:

• Online at wexnermedical.edu/bill-pay or in MyChart using a credit card, debit card, digital wallet or bank routing and account numbers.
• By phone at 614-293-2100 using a credit card or debit card.
• With a check mailed to The Ohio State University Wexner Medical Center, P.O. Box 933020, Cleveland, OH 44193-0031

Reverse ATM locations:

We've placed reverse ATMs at the eight locations that have processed the most in-cash medical bill payments.

• Ohio State University Hospital (main campus)
• The Ohio State University East Hospital
• Ohio State Eye and Ear Institute
• Outpatient Care East
• Martha Morehouse Outpatient Care
• Outpatient Care New Albany
• Outpatient Care Dublin
• Ohio State Dermatology Officenter Gahanna

To learn more, visit go.osu.edu/ways-to-pay.