Dedicated Support

We all have questions when it comes to our health and wellness benefits. From deductibles to claims to finding an in-network provider, it can be hard to navigate the details of your plan — especially when you have to speak with multiple departments to resolve the issue.

But not anymore. Dedicated Support is a complimentary service for OSU Health Plan members that connects you with one dedicated customer support navigator who will handle your issue from start to finish. Once you are assigned a navigator, you can contact them directly for any scheduling, billing or network questions and they will take it from there.

When should I use Dedicated Support?

You can contact the Dedicated Support team to:

• Find and transition to providers in the Premier Network.
• Assistance in scheduling with OSU and Central Ohio Primary Care providers.
• Learn about your deductible, plan coverage information and cost of care.